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COVID-19 Staff Procedures In-Office

When Scheduling In-Office Clients

  • Clients will be briefed on our in-office COVID-19 Procedures

  • Clients will be notified that only client, infant and one significant other will be able to attend consultation and that we are unable to allow anyone to wait in our Lobby area.

  • Clients will be notified that they will need to complete a Client Screening Checklist and get their temperature taken before the start of the appointment.

  • Clients will be asked to notify staff immediately if they become ill or have a confirmed positive COVID-19 family member in the home before scheduled appointment. Telemedicine appointments can be scheduled if needed.

Before Arrival to Work

  • Any staff member that is experiencing the following symptoms or has a family member in the home with a confirmed positive COVID-19 test should remain home and notify management:

    • Fever of ≧ 100.4℉ (orally)

    • Cough

    • Shortness of breath

 

Upon Arrival to Work

  • Use hand sanitizer available in the lobby to sanitize hands upon entry.

  • Complete the COVID-19 Client and Staff Screening Form available on clipboard. This will include getting your temperature taken with a temporal thermometer.

  • Once cleared, clock in.

  • As soon as possible, wash hands and forearms up to elbows for at least 1 minutes (20 seconds for hands and 20 seconds for each forearm). If you are wearing long sleeves, please roll up sleeves to wash forearms. Use paper towels to dry hands.

    • This intensive hand washing should be done anytime a staff member leaves and returns to the office.

  • Don gloves and wipe cell phone, pen, thermometer, clipboard, door handle, hand sanitizer and ipad after use.

 

Throughout the Work Day

Lobby and Client Traffic Areas

  • A sign is to be placed on the front door notifying clients to call upon arrival before coming inside.

  • All delivery personnel will be asked to leave the packages at the front door. Packages should be opened and boxes broken down and taken to the trash asap.

  • Only clients, their baby and one significant other will be permitted into the clinic.

  • No routine weight checks, weighted feedings and other visitations will be allowed at this time. Free pump consults can be done virtually.

  • We will take care not to have more than one family in the lobby at one time.

 

Clients

  • Upon arrival to clinic:

    • Staff member greeting client will hand sanitize prior to greeting client.

    • Staff member will refrain from touching client, infant or partner.

    • Client and partner will be offered hand sanitizer when greeted at the door.

    • Client and partner will need to complete COVID-19 Client and Staff Screening Form and a temporal temperature will be taken. 

    • Client and partner will be directed to LC room to offload equipment and then taken to the bathroom to wash hands and forearms.

    • If client has not completed forms, forms can be completed in LC room.

      • If no room available, forms can be completed in lobby. Chairs and iPad must be wiped down after client use.

    • Staff member will change gloves then wipe down thermometer, clipboard, pen, door handle, hand sanitizer and sink faucet.

    • Staff member will then wash hands.

  • When refilling Client’s water, use a new plastic cup and wash hands before touching water dispenser.

 

Lactation Consultants

  • Before appointment, wash hands for at least 20 seconds, dry hands with paper towel, use paper towel to shut off faucet. 

  • To protect infant from your scrubs and vice versa, use a clean office-issued blanket between your scrubs and baby, or keep infant off of uniform by having mother or partner assist with diaper change, burping and weights. Do not use the client's blanket on your uniform.

  • Change gloves frequently and do not use gloves when charting or using computer. Do not come out of the office with gloves on. Remove gloves, hand sanitize then come out of office to get what you need.

  • Hands sanitize after diaper change and if able, before charting.

  • After appointment, wash hands and forearms up to elbows for at least 1 minutes (20 seconds for hands and 20 seconds for each forearm). 

  • Please remember that walk-in weight checks are not an option at this time therefore a follow-up consultation is recommended.

  • If in-person follow up is not necessary and a video consult will suffice, please let Admin team know and we can schedule the next appointment as a telemedicine appointment.

  • Notify Admin team when office cleaning is needed. If Admin is unavailable and you have time, please clean office utilizing the Between Office Consults Cleaning Checklist (checklist available in Admin Office).

  • Wipe down iPad between clients.

  • If working on computer or making phone calls, wipe down keyboard, mouse, phone and desk after you are finished.

 

Admin Staff

  • Wash hands or hand sanitize before folding blankets, getting client water/tea, or getting ice.

  • When refilling Client’s water, use a new plastic cup and wash hands before touching water fountain.

  • Wash hands after cleaning equipment and rooms.

  • Clean workstations (including keyboards, mouse, desks and phones), doorknobs, light switches, iPads, and bathroom.

  • Ensure adequate ventilation by adjusting air conditioning to keep air circulating.

  • Clean pumps and scales immediately upon return. Ensure counter is wiped down once equipment has been cleaned.

  • Clean LC office asap after client departure and utilize the Between Office Consults Cleaning Checklist.

  • Wipe down and mop bathroom at minimum twice per day. Sink faucet, door knob and light switch should be wiped down after initial client hand washing.

  • Mop Lobby at 12 pm, 3 pm and before closing and as needed throughout the day.

  • Take out trash daily (bathroom included).