COVID-19: Our Commitment To You

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At My Pure Delivery, the safety of our clients and staff are of utmost importance. As the current situation with coronavirus (COVID-19) continues to unfold, we want to safeguard the families that we serve as well as our staff while continuing to provide the highest standard of care to assist families in receiving the help that they need to overcome their breastfeeding challenges.

Mother’s breast milk is the best source of nutrition for her baby and is known to provide protection against many illnesses. Currently, there are no recommendations prohibiting the use of mother’s milk or breastfeeding during this outbreak. Mothers are encouraged to continue to provide mother’s milk unless specifically directed by their healthcare team. As per the CDC, “There are rare exceptions when breastfeeding or feeding expressed breast milk is not recommended.” And according to La Leche League, “If someone who is breastfeeding becomes ill, it is important not to interrupt direct breastfeeding. The baby has already been exposed to the virus by the mother and/or family and will benefit most from continued direct breastfeeding.” Visit the following websites for more information:

 

Please know that we are monitoring the situation closely and will be adjusting our plan according to the guidelines set forth from the Centers for Disease Control (CDC), World Health Organization (WHO), and local and state health agencies. We will continue to communicate our updated preparedness plan both on our website, via email, as well as on our social media pages.

Our Infection Control Policy

In addition to our normal infection control practices (which include stringent hand hygiene, glove use, and detailed office cleaning between clients), we have implemented a screening process for both clients and staff to ensure your safety as well as ours. 

  • All staff will be screened for signs and symptoms of illness (fever, cough, shortness of breath) and will have their temperature taken before the start of each shift and at the end of each shift. 

  • All clients will be screened for signs and symptoms of illness upon booking of appointment as well as before start of appointment. The following screening questions will be asked:

    • Have you or anyone in your home traveled to an area with an outbreak of COVID-19 in the past 14 days or have been diagnosed with COVID-19?

    • Have you or anyone in your home experienced any of the following symptoms in the past 24 hours?  

      • fever (oral temp  ≧ 100.4℉)
      • cough
      • new shortness of breath
      • chills
      • repeated shaking with chills
      • muscle pain
      • headache
      • sore throat
      • loss of taste or smell
      • diarrhea

All staff will perform a one-minute hand scrub up to the elbows at the start of their shift and upon returning from another location. Lactation Consultants will also perform stringent hand hygiene between client visits. Our current policies relating to our COVID-19 preparedness can be viewed here.

  • One of our Admin Team will be reaching out to you in the morning to complete a brief questionnaire. If able, please take your temperature prior to your appointment.

  • For the protection of all, we ask to minimize contact between our Lactation Team and other family members. We ask that only mom, baby and partner are present during the consultation.

  • Masks are required to be worn by all staff and clients upon entering our office.
  • Please notify us ASAP if you or your partner are feeling unwell within 24 hours before your appointment. 

Telemedicine

  • If your appointment needs to be cancelled or you have concerns regarding an in-person visit, we are offering telemedicine consults which can be billed to insurance (for insurance providers with whom we are in-network, as well as those for which we have received out-of-network exceptions). If we cannot obtain out-of-network exception, a superbill will be provided.

Our HIPAA-secure video conferencing platform is easy to use and can be used for a variety of concerns including: 

  • Prenatal Education

  • Back to Work

  • Latch and Positioning

  • Breast / Nipple Pain or Damage

  • Milk Supply Concerns

  • Pumping

  • Adoption / Induced Lactation

  • Variety of Baby concerns including reflux/gas relief, teething, sleep, weaning, starting solids, food sensitivity/ allergy, bottle and/or breast refusal

For consults requiring weighted feeding to evaluate milk transfer (amount of milk removed from breast during feeding), an infant scale can be rented and used in conjunction with the virtual consultation.

Classes and Support Groups

Until further notice, all in-person classes and support groups have been cancelled. To meet the needs of our families, we are offering live stream virtual classes instead, as well as a weekly virtual support group. Please see our calendar for upcoming class dates, and follow us on Facebook and Instagram for tips, support and news.

Weighted Feedings and Weight Checks

To reduce traffic at our clinic to essential traffic only, we have made the decision to close our weighted feeding area and limit scale use to consults only at this time. Currently, we will only rent scales for clients requiring a telemedicine visit to ensure adequate supply of scales during this time. We apologize for the inconvenience that this poses.

Breast Pumps, Scales and Other Breastfeeding Supplies

We currently have multi-user breast pumps in stock for rent as well as personal breast pumps. As noted above, infant scales are only available to rent for clients requiring telemedicine services. We do have a variety of breastfeeding equipment available for purchase; however, our clinic will only be open for consults at this time. We can provide items for purchase to those in need of the above equipment; however, we ask that you:

  1. Call our office to place your order.

  2. Pay via phone once order has been placed.

  3. Call our office to notify us when you are in the parking lot then a staff member will deliver your goods to your car.