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Shipping & Returns

Shipping

We know how important it is to our customers to save money on shipping. We now offer FREE Standard Ground shipping on all orders shipped within the continental United States! *Excludes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, and any other non-continental US territory. Free shipping rates apply only to standard ground shipping within the continental United States.

Orders are shipped via USPS Parcel Select or UPS Ground, unless you request faster shipping. UPS Ground takes up to 5 business days depending on proximity to Texas (see map below). USPS Priority Mail takes 2-3 days and Parcel post takes 2-8 days.

UPS Next Day Air, 2nd Day Air, and 3 Day options are also available. Orders received after 11 a.m. will be sent the following business day. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Expedited shipping is available. Handling fee for expedited shipping is $15 plus the cost of shipping preference (if different from Ground Shipping). To add expedited shipping to your order, please call one of our customer service representatives at 1-888-561-2443. Orders with requests for expedited shipping must be received by 11 a.m. Central Time (CST).

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

We will send an email to the address you provide with a tracking number to let you know when your products or gifts have been shipped. If you have an email filter, please add "any"@MyPureDelivery.com, and QuantumViewNotify@ups.com into your allowed senders email list so you will receive order confirmation and UPS tracking information.

Please be aware that UPS does not deliver on Saturday or Sunday, unless specifically requested. 

 

 

 

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Returns Policy

 

If you are not satisfied with your order for any reason, contact us to return your My Pure Delivery bag within 15 days of purchase to arrange a refund. To maintain product integrity, we cannot accept returns after 15 days. All returns and exchanges must be unused, unwashed and undamaged with original packaging. Please Note: Classes and Consults are non-refundable.

To help keep our prices low and to provide free shipping on qualifying orders, a 20% restocking fee will be deducted from your credit amount. In case of delivery errors or defective products, this charge will NOT apply. We appreciate your help in keeping our costs and prices low!

Please be sure to call or email prior to sending your return so we can assign you a return claim number.

We will gladly pay return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, shipping and handling fees for returns and exchanges are not refundable. 

Gift certificates cannot be redeemed for cash; therefore, the entire gift certificate must be used at the time of purchase. We are not responsible for gift certificates that have been lost or stolen.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

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